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Showing posts from 2010

Kitchen Nightmares Great for Business

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Kitchen Nightmares is my favorite Gordon Ramsay show. It’s so satisfying to see him go into a struggling business and turn it around. Gordon Ramsay knows the secret of success. He does what he loves and he learnt to do it well. He concentrates on the essence of business, creating value that customers will want to spend their money on. He compliments this with strong business prowess, ensuring that he delivers quality products and service in the most efficient way possible. On top of all this, he is in a niche that affects everyone – food. The businesses Ramsay helps are mostly clueless. They’re so hung up on emotional issues, focusing on the problems with their workplace relationships while expecting customers to swallow bad food and bad service. I can’t believe how much crying, tantrum throwing and power struggling happens instead of concentrating on what the business is there for. It’s usually always grown men, too. Business is about giving the customer what they want and providing

Systems of Complexity

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If we were to replace our bodies, one atom at a time, would we be the same person? One would think this would be the case. Every 10 years, every cell in our body will have been replaced at least once, with bone marrow taking the longest to renew. Most of the body renews every 7 years. Our bodies are an ecosystem not unlike any other. Take the sea – remove and replace it one atom at a time and no fish will notice. Replacing larger pieces will cause problems for its inhabitants, but it will soon renew itself. Replace a large proportion, and this will likely have huge implications for the entire ocean. As it is with humans, replacing one small section at a time would be easily accounted for and would not have any dramatic effect on the system as a whole. This is a dramatic realisation – for what are we if not our bodies? We are not single entities. We are systems, and we are made from smaller systems, which in turn are made from smaller systems. Cells take in matter from our food and conv

Is Google too Big? Size isn't important, it's what you do with it that counts

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There's no doubt that Google is the "Ford" of the day, pioneering a new industry which is changing our lives on a fundamental level. With this in mind, it was only a matter of time before this monopolistic driving of our destinies was called to question. I recently attended a debate held by Spiked which asked the question "Has Google got too big?" As a debate, it was relatively tame, given that no one person was strongly on the side of either "yes" or "no". However, this was due mainly to the complexity of the question, so as a discussion, it became rather in depth. Size Doesn't Matter Proponents of Google tried to void the argument, pointing out that the use of the adjective "big" was irrelevant, and that size had no implications, and that we should be asking ourselves whether they are "good" or "evil". While this is true, there's no doubt that Google's size is intimately connected to its "mor

Improving Quality

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Quality is in the finer details! Improving Quality is a pursuit that every business, and every person working for a business, should undertake. It is a vital component of value creation that could easily put you ahead of the competition on its own. So just exactly how do you go about implementing quality improvements to your business? Improving Quality by paying attention to the details With Quality - the Devil is in the Details. By looking at the details you will see things that most other people won’t generally see. You will see ways of improving the product or service. You will see how it is falling short. Most impressively, by understanding the finer details, you will see opportunities for off-shoot products or services, or powerful new solutions. Don’t just look at the end result. If you are dealing with a product, look at every stage of the production. Look for problems in supply. Ensure your supply chain always delivers the highest quality. Ensure that everyone in your organisa